Press release: OpenMaster Enterprise Monitoring

Evidian launches OpenMaster Enterprise Monitoring, an integrated monitoring software solution for medium size organizations

With OpenMaster Enterprise Monitoring, a simplified release of its OpenMaster software suite, Bull Evidian offers to small andmedium enterprises and to decentralized entities of large groups all the power of large IT monitoring and management frameworks, within a packaged and simple to deploy solution, with rapid return on investment (ROI).

Paris, May 22, 2003: Bull Evidian, the secure management software entity of Bull, today announced OpenMaster Enterprise Monitoring, a simplified release of its OpenMaster service management suite, dedicated to small and medium enterprises, and to decentralized entities of large groups.

This offer is designed to answer the growing needs of small and medium organizations, which intend to deploy an IT monitoring and alarm management solution, with rapid ROI. Up to now, these entities had only the choice between complete IT management frameworks for large enterprises - powerful but costly and complex to deploy - and light software solutions, less complete and powerful, allowing only a partial monitoring and management of Information Systems.

With OpenMaster Enterprise Monitoring (EM), a simplified and packaged release of its OpenMaster software suite, Evidian offers at last to small andmedium enterprises and to decentralized entities a simple dedicated solution, providing a complete set of features, ease of deployment and attractive pricing.

A complete IT monitoring solution

OpenMaster EM offers a complete and integrated set of monitoring, alarm management and audit software tools. Fitted in particular to the needs of medium IT call centers and help desk teams, OpenMaster EM offers :

• Consistent monitoring of Information Systems. OpenMaster EM gives a global status view of Information Systems on one console, with business process views. Enabling a unified monitoring of network equipment, servers (Windows, Unix, Linux, Novell…), middleware (Oracle,…) and applications (web…), OpenMaster EM enables immediate detection of any incident, before it significantly impacts end-user activity
• Alarm management and diagnostics. Generating alerts and alarms for every kind of event - according to the service level required - OpenMaster EM enables monitoring teams to analyze immediately the root of any incident. In addition, specific expertise modules (networks, Oracle, web…) facilitate problem diagnosis and resolution by technical experts
• Management workflow facilitation. Allowing the prioritization of management tasks, depending on the business logic and on the required service level, OpenMaster EM facilitates the management workflow for each incident: alarm redirection towards appropriate experts (networks, servers, middleware,…), link with help-desk management (Remedy AR System), alert to operating managers in case of impact on the business activity…

In addition, detailed reporting features facilitate the analysis of the service level provided, and the follow up of the SLA (Service Level Agreement) compliance.

A monitoring tool adapted to enterprises' specific business processes

Relying on OpenMaster's unified architecture, OpenMaster EM enables business process oriented management, extending the basic technical views per components with advanced management views for specific business processes and organizations.

The business personalization is very simple to apply. As soon as it is deployed, OpenMaster EM performs an automatic discovery of all IT components (networks, servers…), with creation of associated maps and navigation trees. Building on this foundation, personalized monitoring maps - with business process and organization views - can be adapted in a very simple way. They make it possible to monitor, for example, order/billing processes in manufacturing, logistics chains in retail, heart monitoring chains in hospitals,…

Bull Evidian integrator partners, and in particular Bull Services, offer complete associated services: installation, personalization, training…

OpenMaster EM thus offers a simple and powerful solution for medium size organizations that want to optimize the service quality of their Information Systems, with rapid ROI. OpenMaster EM can of course migrate later towards a complete OpenMaster management suite, if the organization wishes to extend its monitoring and alarm solution with additional service management features.

A proven technology

OpenMaster EM is built on Bull Evidian's OpenMaster technology, which is recognized as a leading IT and telecom service management software suite. OpenMaster and its specific release dedicated to telecom players - OpenMaster for Telecom - are used by numerous large enterprises and governments worldwide: Arcor, British Telecom, Castorama, China Telecom, CNAF, EdisonTel, Ericsson, France Telecom, GSIT, Hutchison, Intelsat, Intermedia, Legrand, Lockheed Martin, Matra Nortel, Motorola, MTS, O2, Orange, Quest Wireless, Telia, T-Mobile, Vodafone, Wanadoo,...

Availability and pricing

OpenMaster EM is available immediately. Price depends on the number of IT components to manage. For example, a medium configuration (management of 11 servers and 200 network equipments) is proposed at the price of 39.000 Euros.