OpenMaster Enterprise Monitoring

An integrated monitoring tool for your support teams

The efficiency of your IT monitoring staff is critical to the satisfaction of your end users. How can you ensure that your information system is running smoothly, when it is becoming more and more complex at the same time as staff levels are stable or decreasing?

OpenMaster Enterprise Monitoring provides you with an integrated environment to monitor your whole information system. Whatever their origin, your monitoring team can analyze, prioritize and forward alertswithout leaving the OpenMaster environment.

OpenMaster Enterprise Monitoring benefits include:

Quick setup
Optimal efficiency
Low cost of use
Flexibility and adaptability
Power and simplicity

It provides many features to help make your help-desk staff and support teams more efficient:

Monitor systems, networks and applications from a single screen
Immediately assign priority to each incident
Complete information to your maintenance teams
Extended monitoring
Non-intrusive technology

Want to know more? Discover OpenMaster Enterprise Monitoring benefits... >>




Enterprise Monitoring Overview Benefits Features White papers	Evidian > Products > OpenMaster > Enterprise monitoring OpenMaster Enterprise Monitoring An integrated monitoring tool for your support teams The efficiency of your IT monitoring staff is critical to the satisfaction of your end users. How can you ensure that your information system is running smoothly, when it is becoming more and more complex at the same time as staff levels are stable or decreasing? OpenMaster Enterprise Monitoring provides you with an integrated environment to monitor your whole information system. Whatever their origin, your monitoring team can analyze, prioritize and forward alertswithout leaving the OpenMaster environment. OpenMaster Enterprise Monitoring benefits include: Quick setup Optimal efficiency Low cost of use Flexibility and adaptability Power and simplicity It provides many features to help make your help-desk staff and support teams more efficient: Monitor systems, networks and applications from a single screen Immediately assign priority to each incident Complete information to your maintenance teams Extended monitoring Non-intrusive technology Want to know more? Discover OpenMaster Enterprise Monitoring benefits... >>	Improve quality of service Improve the service you provide to your users. The help-desk cell will be aware of current problems when answering calls. Users will not be tempted to call technicians directly. Improve help-desk efficiency and reactivity. The support and monitoring teams can identify problems rapidly and provide the technicians with all the details they need, shortening problem resolution time. Focus your technical experts on business priorities. A technical problem is a business problem as well: assign priority to alerts depending on their potential impact.